A critical note from Broadcom states: "If you cannot recover your administrator password with the 'Forgot your password?' functionality, Symantec cannot assist with the recovery of your password. The only proven method is a database recovery to the last known, working configuration".
You legally download this file from a random third-party website. It must be obtained from an official Broadcom source or your original SEP installation media.
If you can’t locate it, run a search in Windows Explorer for resetpass.bat on the SEPM server.
Check the mailConfig.properties file located in C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\etc to see which email is configured for the "adminMailReciptants". Option 2: The Manual "Hack" (Using Older resetpass.bat ) resetpass.bat for symantec 14 download
The script is located in the tools directory of your Symantec Endpoint Protection Manager installation path. Default File Pathway
Ensure at least two administrators exist.
If the answer to all four is "yes," you are ready to safely rescue your Symantec 14 environment. If not, stop, and contact Broadcom support. Relying on an unofficial download could lead to the very security breach you are trying to prevent. A critical note from Broadcom states: "If you
Be highly cautious of third-party websites offering standalone resetpass.bat downloads. These files frequently contain malware, ransomware, or backdoors designed to compromise your enterprise network. Always use the native file already present in your Symantec installation directory. 🔍 Where to Find resetpass.bat in SEP 14
The built-in self-service link is always the safest approach if an SMTP server was originally configured in your console settings.
You should now have full administrative access to the client. It must be obtained from an official Broadcom
REM Optionally rename local configuration to force recreation (use with caution) echo Renaming local config folder to force recreation... if exist "%ProgramData%\Symantec\Symantec Endpoint Protection" ( ren "%ProgramData%\Symantec\Symantec Endpoint Protection" "Symantec Endpoint Protection.old" 2>nul )
to intercept the recovery email locally if a mail server isn't already set up. Important Precautions Account Lockouts