For piping designers and engineers using Hexagon PPM’s CADWorx Plant Design Suite, encountering a licensing error can bring crucial projects to a screeching halt. One of the more common, yet frustrating, issues is .
The Modern Alternative: Upgrading to Intergraph Smart Licensing (ISL)
Here is a troubleshooting guide to help you resolve the connection and get back to work. 1. Verify SPLM Configuration
Sometimes a seat gets "stuck" in an active state even after a user closes CADWorx. Open the SPLM utility on the server. Navigate to > Show Key Status or Show Active Users . Check if all seats are occupied. cadworx splm error 7502
Your computer must be pointed to the correct server to pull a license. SmartPlant License Manager Select the License Machine Setup Set Machine Name and ensure the server name matches your current host. Generate Machine ID
Installing Microsoft Loopback Adapter has been a workaround for some users, but it can also cause recurring problems, such as the error reappearing after a reboot.
Confirm the workstation can "see" the server over the network. Open the on the user workstation. Type ping [Server_Name] or ping [Server_IP] . For piping designers and engineers using Hexagon PPM’s
: Ensure your local computer's date and time are synced with the license server, as a mismatch can cause licensing failures.
Ensure the executable pdlice.exe (typically located in C:\win32app\ingr\splm\bin ) is added to the Windows Firewall exception list on both the client and the server.
To install a new key, navigate to , load your new key file, and click Submit . Step 3: Configure Windows Firewall and Ports Navigate to > Show Key Status or Show Active Users
Ensure your IT administrator opens the specific TCP/IP communication ports required by SPLM in your local corporate firewall rules. 3. Check License Availability and Expiration
CADWorx requires the licensing components to be ready before the application starts.