Non-slip, closed-toe shoes are mandatory to prevent burns and slips.
As noted in Dutch Bros culture, "The Magic is in the Details". Wearing your provided swag correctly is part of showing attention to detail. Tips for New Broistas Regarding Uniforms
The centers on a "people-first" philosophy, emphasizing a culture where employees (called Broistas ) are expected to provide extraordinary experiences through genuine human connection. Core Values & Mission
" serve as the blueprint for the company’s unique, high-energy culture. Rather than just a list of rules, these documents codify a "people-first" movement that prioritizes kindness and genuine connection alongside operational excellence. The Core Value "Trifecta": Speed, Quality, and Service
If you are a new hire ("Broista") or considering applying, understanding the core tenets of the Dutch Bros employee handbook is essential for your success. This article breaks down the top policies, cultural expectations, and operational rules that define the Dutch Bros workplace experience. 1. The Core Philosophy: Speed, Quality, and Service dutch bros employee handbook top
Rush hours can be incredibly stressful. The handbook emphasizes emotional regulation, requiring employees to support one another and maintain a pleasant demeanor even when facing long lines or difficult customers.
Many locations expect employees to arrive slightly before their shift to settle in, check the daily specials, and transition smoothly.
The answer is simple:
Focusing on kindness, "moment of special" interactions, and building relationships. Non-slip, closed-toe shoes are mandatory to prevent burns
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Dutch Bros emphasizes being a "people company serving coffee, not a coffee company serving people".
Dutch Bros employee handbook —often supplemented by the "Mafia Manifesto"—is designed to codify the brand's high-energy, people-first culture
The goal of this policy is to maintain a cohesive, high-energy, and recognizable look across all stands. 2. General Dress Code Policies (Beyond the Top) Tips for New Broistas Regarding Uniforms The centers
at Dutch Bros earn significantly above the national average for similar roles ZipRecruiter Retirement Planning : Access to 401k plans to help staff plan for the future Dutch Bros Careers specific policy
Compensation for giving back to the local community.
The handbook encourages a "leave your baggage at the door" policy. The goal is to be the best part of a customer's day, requiring high emotional intelligence and consistent energy.
Management judges Broistas on three things: Speed (Window Time), Quality (Recipe Accuracy), and Connection (The Vibe). Every rule in the top tier of the handbook serves to protect these three pillars.
Dutch Bros isn't just about coffee; it’s about people. Your primary role is to create a "moment of special" for every customer. Dutch Bros Speed & Quality : We craft high-quality drinks with a focus on efficiency. Genuine Connection