She opened Macintosh HD > Library > Application Support > SoundToys . That folder didn’t exist anymore—maybe deleted by accident or a cleanup tool.
: Ensure your user account has administrative privileges. Some users report that antivirus software can block the creation of these folders; try temporarily disabling your antivirus or adding your DAW (e.g., Ableton) to its safe list. Manual Folder Creation (macOS/Windows)
: Type sysdm.cpl and hit enter to trigger the System Properties control window.
Modern antivirus software (including Windows Defender’s Controlled Folder Access ) prevents any program from creating or modifying folders in protected areas like Documents or Program Files . She opened Macintosh HD > Library > Application
Windows 10/11:
Once installed correctly, Soundtoys 5 stores its presets in a specific directory. According to Soundtoys support , you can manually locate these to verify the installation: C:\Users\Public\Documents\Soundtoys 5 macOS: /Users/Shared/Soundtoys 5
The most common cause is restricted folder permissions. The Soundtoys installer needs elevated permissions to create the required folders in ProgramData or AppData . Close all audio software and the Soundtoys installer. Locate the downloaded . Right-click the file and select Run as Administrator . Follow the prompts to install. 2. Check and Reset Temporary Folder Locations Some users report that antivirus software can block
If the system path permissions are broken, you must manually rebuild the permissions tree for the folders where presets live.
: Ensure you are using the latest version of the iLok License Manager and the freshest installer from the Soundtoys My Products page. Manual Folder Creation
Locate the TEMP and TMP variables in the User Variables panel. Windows 10/11: Once installed correctly, Soundtoys 5 stores
or your custom VST paths before running the latest installer from your Soundtoys Account DAW Specific Rescans
Run your new installer as administrator. The error should be gone.
Security tools often flags automated folder creation in system-protected directories as suspicious behavior and silently drops the process. Step-by-Step Fixes 1. Reset the Windows Temp Folder Paths
Open Windows search, type , and select "Edit the system environment variables" . Click the Environment Variables... button. Check the TEMP and TMP variables for both User and System.
