Associates must be able to mathematically determine if a customer is of legal age.

The training emphasizes being polite but firm. You do not need to debate with the customer. A standard response is, "I cannot sell this to you today." You should then call your manager if the customer becomes agitated.

A minor handing cash or a payment card to an adult right before reaching the register.

If you have reasonable suspicion that the purchase is for a minor, you must refuse the sale. Politely inform the customer: "I'm sorry, but I cannot complete this transaction because I suspect the alcohol is being purchased for someone underage." 5. Identifying Intoxication and Refusing Service