With the device powered on, press and hold the button for 10–15 seconds.
Hikvision moved to a secure XML file export system in 2022. The only reliable method left (short of a dealer) is physical: opening the device, shorting the UART serial console pins, and using a TTL adapter to force a factory reset via PuTTY.
This is the fastest official method for users whose devices are already linked to a Hik-Connect or Hik-Partner Pro account. hikvision password reset helper 1101 download upd
Locate and download the compatible with your operating system (Windows or macOS). Step 2: Prepare Your Network
Run the setup file and install it as an administrator. 2. Export the XML File (Password Reset Helper Method) With the device powered on, press and hold
Do not attempt this over a complex multi-subnet network or a remote VPN. Step 2: Export the Device Information Open the downloaded Hikvision Helper or SADP tool.
They entered the current matching the camera’s internal clock. This is the fastest official method for users
Wait for the software to automatically scan and list your devices. Check the box next to the inactive or locked device. Step 3: Export the XML Reset File
For embedded devices, opening the case and using a UART-to-USB adapter to interrupt the boot process and reset via AT commands.
Confine testing environments to isolated subnets without WAN access.