The software sent a command to the printer, but the printer rejected it.
Resets the absorbent pad counter after replacement. Once the pad reaches its limit, the printer locks operation to prevent overflow. v5204 clears this error (commonly 5B00, 5B01, or 1700/1710).
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A small pop-up window saying "A function was finished" or "Operation completed successfully" should appear. Click OK. Step 5: Reset the Waste Ink Counter
But for every person who succeeds, another gets stuck because the tool doesn’t recognize their printer or the antivirus quarantines it. The software sent a command to the printer,
The Canon Service Tool v5204 cannot communicate with your printer under normal operating conditions. You must manually boot the printer into its diagnostic firmware state, known as .
Clears the 5B00 error by resetting the waste ink counter back to 0%. v5204 clears this error (commonly 5B00, 5B01, or 1700/1710)
Triggers deep cleaning cycles more intensive than those in the standard driver. Region Settings:
If your printer is correctly in Service Mode, the software buttons will be clickable. If all the options are greyed out, your printer is either not in Service Mode, or the USB connection is failing. Step 3: Print the Current EEPROM (Optional but Recommended)
MG2470, MG2570, MG3570, MG5570, MG5770, MG7770. Canon Pixma MP and MX Series: MP237, MP287, MX397, MX497.
| Error | Cause | Solution | |-------|-------|----------| | "Tool cannot communicate with printer" | Printer not in service mode | Re-enter service mode carefully | | "USB port not found" | Driver issue or bad cable | Try different USB port, reinstall Canon drivers | | "Error 006" | Wrong tool version for printer | Find version-specific tool (try v5000 or v5300) | | "EEPROM verification failed" | Corrupted EEPROM | Run EEPROM Clear, then reprogram | | "Waste ink reset failed" | Physical pads completely saturated | Replace pads physically before reset | | Tool crashes on launch | Missing DLLs or Windows compatibility | Run in Windows 7 compatibility mode |
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